The client must always be at the centre of our thoughts, they come first and we come second, the starting point being by asking ourselves “would we be happy to provide this level of service and recommendation to our family members?”.
The answer to which is a resounding YES.
Clients should never have to chase us, we should always be on the front foot. Our clients should have the best possible experience when working with us. Without our clients we don’t have a business, therefore our clients should not be just content with our service, they should be delighted by it and happy to share it with their family, friends and colleagues.